Rights & Responsibilities
You will be treated with respect and as a partner in your care. Being a partner means you will have responsibilities too.
We will ensure our patients have 24 hour access to medical advice, and aim for you to have access to a Doctor or Nurse within 48 hours of your initial contact during surgery hours, or in an urgent case the same day. We aim to work in partnership with you to achieve the best medical care possible and involve you and listen to your opinions and views in all aspects of your medical care. The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.
We would respectfully ask that you let us know if you intend to cancel an appointment or are running late. Please treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service. Please inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number and ensure we have your correct telephone number even if it is ex-directory.
The Practice does not discriminate against anyone on grounds of age, gender, race, religion or sexual orientation.
The Practice has a zero tolerance policy towards aggressive behaviour which is considered to be any personal, abusive and/or aggressive comments, cursing and swearing, physical contact and or aggressive gestures.